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Independence Blue Cross announces new virtual care services through Teladoc Health

Services provide whole-person health care options for members

Starting January 1, 2024, Independence Blue Cross (Independence) members will have access to new virtual care services through Teladoc Health** (Teladoc), the global leader in whole-person virtual care. Independence selected Teladoc as its vendor of choice for virtual services* including urgent care, mental health care, and dermatology.

“For 85 years, Independence Blue Cross been at the heart of this community, helping to keep people well. This new relationship with Teladoc, which offers 24/7 access to low-cost, high quality virtual health care, is yet another way that our members can count on us for their whole-person health needs,” said Susan Larkin, EVP and president of Core Commercial Markets at Independence Blue Cross.

Member advantages

  • Larger network. Teladoc will triple the size of the virtual care provider network, which will help members receive the specific care that meets their needs. This includes a nationwide network of medical professionals and specialists, interpreters who are fluent in many languages, including American Sign Language (ASL), and options for caregivers to participate in virtual visits.
  • Reduced costs on all visits. Independence members who have a cost share today will pay less for their visits, and self-funded employers will save on claims costs. Mental health and dermatology virtual care services will also be available, all at $0 copay1 on standard fully insured medical plans.
  • Condition and lifestyle solutions. Independence standard fully insured medical plans will now include Teladoc Health’s hypertension and diabetes care programs. These programs offer individualized, data-driven assistance to help Independence members with diabetes and high blood pressure manage their condition.
  • Mental health tools. In addition to virtual care with clinicians and therapists, members will have access to mental health coaching and a digital platform that offers evidence-based, self-guided programs and tools to help members tackle their mental health challenges head-on.

To learn more about Independence health plans for groups of every size, business, and budget, employers can visit

Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.

*Available services based on member benefits

** An independent company

1$0 after deductible for Independence Blue Cross HSA plans


Media Contact:
Kathleen Conlon
267-918-8057 (mobile)