Your frequently asked questions about COVID-19 (coronavirus)

Last updated on 5/27/20 Have a question about COVID-19? We’re here to help. Does Independence cover testing for COVID-19? Independence Blue Cross (Independence) is committed to ensuring that our members have access to the care they need, at the right time, and in the right setting. As COVID-19 has escalated into a serious global health threat,...
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BCBSA Report: 75 percent of Americans with Behavioral Health Conditions are Continuing Therapy Services During the COVID-19 Pandemic

Infographic from the Blue Cross Blue Shield Association on 75 percent of Americans with mental health conditions continuing therapy during pandemic
New survey data from the Blue Cross Blue Shield Association (BCBSA) shows that 75 percent of Americans with behavioral health conditions are continuing therapy services during the COVID-19 pandemic due to the prevalence of telehealth and other digital health services. Further, while 42 percent of people reported delaying a health care appointment due to the pandemic,...
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VIDEO: Stay home to slow the spread of COVID-19

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
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VIDEO: Protect loved ones by maintaining physical distance and social connectedness

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
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VIDEO: Use telemedicine to limit the spread of COVID-19

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
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Independence expands telemedicine coverage during COVID-19 outbreak

Changes encourage social distancing and increase access to care

Philadelphia, PA — March 20, 2020 — Independence Blue Cross (Independence) announced today that it is expanding its coverage of telemedicine services. The change is one of many efforts to encourage social distancing and increase access to care. Independence announced on March 6 that it would waive copays for telemedicine services for eligible members through June 4,...
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Independence Blue Cross announces new telemedicine coverage

telemedicine

Gives members enhanced access to care via digital channels and virtual visits

Philadelphia – Independence Blue Cross (Independence) announced that it is now offering coverage for telemedicine. This coverage option is a new way to make health care more convenient and accessible, allowing our members to consult with a doctor via secure video on their smartphone or other digital device for medical issues that aren’t emergencies....
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