Customer Service Archives - IBX Newsroom

Newsroom

Company Updates Featured Innovation Press Releases

Independence Blue Cross introduces generative AI tool

Independence Blue Cross (IBX) recently launched a cutting-edge generative AI (GenAI) tool designed to augment IBX…

Ajé KingJune 12, 2025

Hurricane

Featured Leadership

Independence Blue Cross takes steps to help members affected by Hurricanes Fiona and Ian

Independence Blue Cross (Independence) is taking extra measures to help its members affected by Hurricane…

Lisa YoonSeptember 28, 2022

Community Featured Health & Well-being

Independence Blue Cross takes steps to help members affected by tornadoes in Kentucky

Independence Blue Cross (Independence) is taking extra measures to help its members in Kentucky affected…

Britni ZahodnickDecember 13, 2021

Company Culture Events & Sponsorships

Independence celebrates Customer Service Week 2021

At Independence Blue Cross (Independence), our top priority is our members. Everything we do is…

Britni ZahodnickOctober 8, 2021

Community Health & Well-being Press Releases

Independence Blue Cross takes steps to help members affected by winter storms in Texas

Philadelphia, PA — February 19, 2021 — Independence Blue Cross (Independence) is taking extra measures…

Ajé KingFebruary 19, 2021

Company Updates

Independence Celebrates National Customer Service Week

In honor of Customer Service Week (October 5 through October 9), Independence Blue Cross recognized…

Britni ZahodnickOctober 9, 2020

LA City Fire Department Helicopter droping water on a fire in the Hollywood Hills.

Featured Health Insurance

Independence Blue Cross takes steps to help members affected by wildfires in California

Philadelphia, PA — September 8, 2020 — Independence Blue Cross (Independence) is taking extra measures to help…

Britni ZahodnickSeptember 8, 2020

Health Insurance Press Releases

Independence Blue Cross takes steps to help members affected by earthquake in Puerto Rico

Philadelphia, PA — January 9, 2020 — Independence Blue Cross (Independence) is taking extra measures to help…

Britni ZahodnickJanuary 9, 2020

LA City Fire Department Helicopter droping water on a fire in the Hollywood Hills.

Health Insurance Press Releases

Independence Blue Cross helps members affected by California wildfires

Philadelphia, PA — October 30, 2019 — Independence Blue Cross is taking steps to help its members…

Britni ZahodnickOctober 30, 2019

© 2026 Independence Blue Cross

ABOUT INDEPENDENCE BLUE CROSS:
Independence Blue Cross is the leading health insurance organization in southeastern Pennsylvania. For more than 85 years, we have been enhancing the health and well-being of the people and communities we serve. We deliver innovative and competitively priced health care products and services; pioneer new ways to reward doctors, hospitals, and other health care professionals for coordinated, quality care; and support programs and events that promote wellness.

To learn more, visit ibx.com. Connect with us on Facebook, LinkedIn, and Instagram. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.

Independence Blue Cross is a subsidiary of Independence Health Group, Inc. — independent licensees of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.
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