Your frequently asked questions about COVID-19 (coronavirus)

Last updated on 5/27/20 Have a question about COVID-19? We’re here to help. Does Independence cover testing for COVID-19? Independence Blue Cross (Independence) is committed to ensuring that our members have access to the care they need, at the right time, and in the right setting. As COVID-19 has escalated into a serious global health threat,...
Read More

VIDEO: Stay home to slow the spread of COVID-19

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
Read More

Independence Blue Cross joins Blue plans across the country to address COVID-19 pandemic

Philadelphia, PA — April 24, 2020 — Independence Blue Cross’s (Independence) extensive efforts to assist members, hospitals and health care workers during the COVID-19 pandemic are included in an announcement by the Blue Cross Blue Shield Association (BCBSA) this week summarizing the collective work of BCBSA’s 36 independent and locally-operated plans across the United States. BCBSA reports that companies in the Association have committed a total of nearly $3 billion to date to aid in the ongoing fight against COVID-19....
Read More

VIDEO: Overcoming COVID-19 requires great cooperation

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
Read More

Independence headquarters shines blue to honor frontline workers

Independence Blue Cross (Independence) shines blue to honor healthcare workers and first responders working tirelessly on the frontlines to care for those affected by the COVID-19 pandemic.  The Independence headquarters building on the company’s West Market Street campus is one of many iconic Philadelphia buildings that will be lit blue every Tuesday for the month of April....
Read More

VIDEO: Use telemedicine to limit the spread of COVID-19

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
Read More

Independence launches dedicated COVID-19 website for members

The new ibx.com/covid-19 offers comprehensive information and resources on coronavirus

Philadelphia, PA — March 23, 2020 — Since January, Independence Blue Cross has been providing information and education to members about the COVID-19 (coronavirus) outbreak via its Newsroom. Now, Independence announces a new, comprehensive website dedicated to COVID-19 information and resources at ibx.com/covid-19. Independence members can visit ibx.com/covid-19 for information related to: Symptoms and testing: The site includes information about testing locations throughout the region....
Read More

Independence expands telemedicine coverage during COVID-19 outbreak

Changes encourage social distancing and increase access to care

Philadelphia, PA — March 20, 2020 — Independence Blue Cross (Independence) announced today that it is expanding its coverage of telemedicine services. The change is one of many efforts to encourage social distancing and increase access to care. Independence announced on March 6 that it would waive copays for telemedicine services for eligible members through June 4,...
Read More