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Independence Blue Cross Medicare Advantage plans rate among the nation’s best for second year in a row

Keystone 65 HMO remains largest plan in the Philadelphia five-county region to earn five out of five stars from the Centers for Medicare & Medicaid Services

Independence Blue Cross’ (Independence) Keystone 65 HMO Medicare Advantage plans have earned the nation’s best rating for a second year in a row. The Centers for Medicare & Medicaid Services (CMS) awarded our plans a prestigious five out of five stars for the 2023 Star Ratings. Independence’s Personal Choice 65SM PPO plans also earned a strong four-star rating.

“We are proud to have earned another five-star recognition from CMS, and believe it reflects our commitment to providing our members outstanding service, support, and access to high-quality health care,” said Independence Blue Cross President and CEO Gregory E. Deavens. “This accomplishment validates the advantage of our team’s collaborative approach to engaging members and delivering valuable and reliable benefits.”

The Star Ratings were created by CMS to help individuals and caregivers compare the performance and quality of Medicare Advantage plans and Part D prescription drug plans. They are published annually and provide a scorecard on each plan’s quality and performance measures (e.g., member compliance with preventive care and screening recommendations, chronic condition management, customer service, access to care, and more). When a plan earns five stars it receives more funding to enhance member benefits and can be sold all year, not just during open enrollment.

Earning five stars two years in a row reflects an ongoing effort by Independence to provide high‐quality Medicare Advantage plans that meet or exceed all of CMS’s quality benchmarks. It also shows that Independence has outstanding customer service and excels at helping members obtain high-quality care and access programs that help them get and stay healthy.

“Our team continues to go above and beyond,” said Steve Fera, executive vice president of Public Affairs and Government Markets at Independence. “We offer comprehensive health benefits and stellar customer service to every senior in every ZIP code we serve.  We also work with community organizations throughout the region to help address factors that influence health outcomes, like transportation and access to nutritious foods.”


Media contact:
Diana Quattrone
215-815-7828 (cell)

Every year, Medicare evaluates plans based on a 5-Star rating system.

Independence Blue Cross offers Medicare Advantage plans with a Medicare contract.

Enrollment in Independence Medicare Advantage plans depends on contract renewal.

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.

Transportation is offered to members of participating plans who have been diagnosed with both diabetes and congestive heart failure.

The grocery benefit is offered to members of participating plans who have been diagnosed with both diabetes and depressive disorders.

The grocery and meal benefit mentioned are part of a special supplemental program for the chronically ill. Not all members qualify.

Independence Blue Cross complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-275-2583 (TTY/TDD: 711). 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-275-2583(TTY/TDD: 711)