Independence Blue Cross takes steps to help members affected by earthquake in Puerto Rico

By January 9, 2020July 17th, 2020Health Plans & Services, Press Releases

Philadelphia, PA — January 9, 2020 — Independence Blue Cross (Independence) is taking extra measures to help its members affected by the earthquake in Puerto Rico on January 7.

For members impacted in Puerto Rico, Independence will alter some of its policies now through February 6, 2020. Specific steps include:

  • Waiving precertification, referral, and hospital admission requirements for medically necessary care for fully insured members. Independence is also working closely with self-funded groups to ask for their flexibility in waiving these same requirements.
  • Working closely with hospitals, doctors, and urgent care facilities to ensure members who may not have access to their usual physicians and facilities have access to emergent and urgent care services anywhere they need it.
  • Lifting prescription refill restrictions, such as the “refill too soon” limit, and allowing members who receive prescriptions via mail order to get prescriptions at a retail pharmacy.
  • Providing replacement of medical equipment or supplies for members.
  • Offering free confidential counseling service and other resources to employer customers through Magellan Health Services for employees coping with stress and trauma they may have experienced as a result of this emergency situation. Additionally, Magellan is offering a toll-free Information Resource Line, available 24 hours a day, seven days a week for all Independence members, to help callers cope and maintain good mental health during the recovery. Members can access this information at 1-800-327-7451.

Independence members with questions about care and medication needs are encouraged to contact the company’s Customer Service team at 1-800-ASK-BLUE (1-800-275-2583). Independence employees can ensure that members have uninterrupted access to the health care services they need during this emergency situation and the aftermath.

Independence members can also access their personal health information and find and print replacement ID cards at ibx.com.

Media Contact:
Kathleen Conlon
215-241-4576 (office)
267-918-8057 (mobile)
Kathleen.Conlon@ibx.com