Dr. Heidi Syropoulous, medical director of government markets at Independence Blue Cross (IBX), spoke with HealthLeaders about the challenges facing today’s caregivers and IBX’s partnership with Carallel aiming to address industry pressures. In the article, Dr. Syropoulous discusses the expanded partnership, how program satisfaction intersects with payment incentives, and how the multi-week, high-touch design earned a 90+ Net Promotor Score (NPS).