Over the past year, we have continued to improve our ibx.com member portal and IBX mobile app to make the process of using and understanding benefits more convenient and less stressful.
Easy navigation: Members can find what they need quickly and easily, such as claims, ID cards, and benefit summaries.
Seamless care planning: Members can use features like My Care Team to build a comprehensive directory of all their health care providers and set appointment reminders.
One-stop shop: Through the Health Journeys section, members can get a view of everything related to their care, such as their personal health record, benefit coverage, condition-specific information, and programs that help them identify gaps in care.
Resources for Members
As we begin a new year, please share these resources with your employees to assist them in navigating the member portal and app for an optimal experience in managing their health care needs.
- Overview Video
- Member Portal Flyer
- Member Mobile App Flyer
- Access Your ID Card Flyer
- Care Cost Estimator Flyer
- Find a Doctor Flyer
- Submit Out-of-Network Claim Form Flyer
In addition to these helpful resources, please encourage your employees to visit the new Member Website page on ibx.com where they can see an overview of their online account features.
Independence Blue Cross set to participate in and sponsor the 2025 PHS Flower Show.
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This content was originally published in the Independence Insider email newsletter.
