The Blue Cross and Blue Shield Association has awarded Independence Blue Cross the 2020 Federal Employee Program (FEP) Plan Excellence Award. The award is presented annually to Blue Plans that score high in categories measuring financial, operational, and clinical performance.
The FEP is Independence’s second largest customer, insuring more than 76,000 members in the five-county area, including active government workers and their dependents and retirees.
Teams across the company support the FEP and helped achieve this important recognition, including:
- Customer Service
- Care Management
- Field Services
- Population Health
- Internal Audit
Independence previously won the FEP Plan Excellence Award for 2017 and 2018.