We want to ensure that our members have the support you need throughout the holiday season. Please take note of our holiday hours for our individual, employer-based, and Medicare members.
| HOLIDAY | DATE | HOURS* |
| Christmas Eve (observed) | Friday, December 23 | Customer Service: 8 a.m. – 6 p.m. Medicare Service: 8 a.m. – 8 p.m. Independence Live: Open 8am – 5pm |
| Christmas Day (observed) | Monday, December 26 | Customer Service: 8 a.m. – 4 p.m. Medicare Service:8 a.m. – 8 p.m. Independence Live: Closed |
| New Year’s Day | Monday, January 1 | Customer Service: 8 a.m. – 4 p.m. Medicare Service: 8 a.m. – 8 p.m. Independence Live: Closed |
| New Year’s Day (observed) | Monday, January 2 | Customer Service: 8 a.m. – 4 p.m. Medicare Service: 8 a.m. – 8 p.m. Independence Live: Closed |
| Martin Luther King, Jr. Day | Monday, January 16 | Customer Service: 8 a.m. – 6 p.m. Medicare Service: 8 a.m. – 8 p.m. Independence Live: Closed |
For quick reference, the contact information for each service group is included here:
Customer Service: 1-800-ASK-BLUE (1-800-275-2583)
Customer Service: Individual Consumer Business: 1-844-BLUE-4ME (1-844-258-3463)
Medicare Member Help Team: Keystone 65: 800-645-3965; Personal Choice 65: 888-718-3333; Select Option (Prescription Drug Plan): 888-678-7009. TTY/TDD: 711