Independence celebrates National Customer Service Week

Company invests in training, technological resources to better serve members

Independence Blue Cross (Independence) celebrates National Customer Service Week and recognizes the many frontline associates who help the company’s members navigate their health benefits every day. “At Independence, we believe that great service starts with a great team,” said Nicole Gold, vice president of Operations — Customer Service and Client Setup at Independence....
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Dan Hilferty speaks at Asian American Chamber of Commerce awards

Dan Hilferty, Independence CEO, addresses the crowd at an awards banquet for the Asian American Chamber of Commerce of Greater Philadelphia on October 3. Daniel J. Hilferty, Independence Blue Cross CEO, addressed more than 300 attendees at the Asian American Chamber of Commerce of Greater Philadelphia awards banquet on October 3. Action News television co-anchor Nydia Han emceed the event,...
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Independence welcomes third class to “Know Your Value” program

Photo courtesy of Anthony Scutro

“Know Your Value” founder Mika Brzezinski joins Independence associates at launch event

On September 19, Independence Blue Cross welcomed 52 new participants to the “Know Your Value” employee development and empowerment program. This is the third consecutive year Independence has partnered with Mika Brzezinski,...
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Independence helps members affected by flooding in Texas and Louisiana

Philadelphia, PA — September 25, 2019 — Independence Blue Cross (Independence) is taking extra measures to help its members in areas affected by flooding in Texas and Louisiana. For members impacted by flooding in these states, Independence will alter some of its policies now through October 19, 2019. Specific steps include: Waiving precertification, referral, and hospital admission requirements for medically necessary care for fully insured members....
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Independence Blue Cross announces Member Appreciation Day at The Franklin Institute

Discounted museum admission on September 21 for Independence members

Independence Blue Cross celebrates the company’s commitment to its members and the community with discounted admission on Saturday, September 21 for all Independence Blue Cross members. Members can receive $3 off admission when they show their ID cards. Attendees can also enter a drawing to win passes to the Blue Cross RiverRink Winterfest....
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Independence associates graduate from 2019 Leadership Forum

Independence's 2019 Urban League of Philadelphia Leadership Forum graduates, pictured from left, bottom row are: Lorraine Stewart, Tracey Carter, and MeLissa Pernell. Top row, from left are: Nicole Roberts, Sean Sanders, Thao (Katie) Vo, and Brandi Medley.
Independence’s 2019 Urban League of Philadelphia Leadership Forum graduates, pictured from left, bottom row are: Lorraine Stewart, Tracey Carter, and MeLissa Pernell. Top row, from left are: Nicole Roberts, Sean Sanders, Thao (Katie) Vo, and Brandi Medley. Seven Independence Blue Cross (Independence) associates were among the 60 recent graduates of the Urban League of Philadelphia Leadership Forum....
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Independence Blue Cross wins FEP Plan Excellence Award once again

Image from award ceremony
Independence Blue Cross recently accepted the Blue Cross and Blue Shield Association 2018 Federal Employee Program (FEP) Plan Excellence Award for the second straight year. The company was recognized for its financial, operational, and clinical performance. Independence was presented with the award last month at the FEP National Conference in Minneapolis, MN. The company is one of 14 licensed Blue Cross Blue Shield plans to receive the award for 2018....
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Independence Blue Cross sponsors 2019 Main Line Bike Race

2018 Main Line Bike Race
Racers take the starting line Sunday, August 11 Philadelphia, PA — Independence Blue Cross (Independence) is proud to sponsor the Main Line Bike Race for the second year. The annual USA Cycling-certified event benefits Narberth Ambulance. Races will be held in downtown Ardmore on Sunday, August 11 from 8 a.m. to 4 p.m. “Community events like the Main Line Bike Race bring people together and remind us all of the importance of caring for one another,” said Paula Sunshine,...
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Independence Blue Cross takes steps to help members affected by California earthquakes

Philadelphia, PA  — Independence Blue Cross (Independence) is taking steps to help its members in areas affected by the recent earthquakes in California. For group members impacted by the earthquakes, Independence will alter some of its policies through August 4, 2019. Specific steps include: Waiving some requirements for fully-insured members so that they can receive medical care that is considered necessary....
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Independence supports 2019 Wawa Welcome America Festival

Philadelphia, PA – Independence Blue Cross (Independence) is proud to join national and regional leaders to support Philadelphia’s annual Wawa Welcome America Festival. Free, fun-filled activities will take place in various locations throughout Philadelphia from June 29 through July 4. Wawa Welcome America 2019 Festival events Philadelphia’s Historic District Block Party Free museum days Family movie nights PECO Go 4th and Learn Multiple days of concerts and fireworks July 4 activities,...
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