Update: ASW services are now restored. However, intermittent disruptions may continue to affect our phone systems and member and group portals as ASW works to resolve all remaining issues.
We are currently experiencing temporary service disruptions due to a global Amazon Web Services (AWS) outage, which has impacted telephone and web applications. Our teams are working closely with AWS to monitor the situation and are committed to restoring full functionality as quickly as possible. While the estimated time for resolution is still being determined, we appreciate your patience and understanding.
This interruption is affecting our ability to make outbound and receive incoming member and provider calls. In addition, some members and clients could encounter intermittent service interruptions when accessing our member and group portals. Please know that we recognize the importance of these services to our members and partners, and we will continue to provide updates as more information becomes available.