Your frequently asked questions about COVID-19

Have a question about COVID-19 (coronavirus)? We’re here to help.

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Independence Blue Cross stays connected with seniors during COVID-19 pandemic through “Calls of Kindness”

Independence employee volunteers are making friendly, proactive check-in calls to Medicare members to give comfort and support to those who need it during this unprecedented time. So far volunteers have made “Calls of Kindness” to more than 2,000 Medicare members.

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woman working from home in the company of her puppy making calls of kindness

Independence Blue Cross announces winners of Celebrate Caring campaign to recognize outstanding nurses

Independence received over 1,100 nominations for year two of Celebrate Caring. The campaign recognizes outstanding nurses in the Greater Philadelphia region.

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from l-r top row: Kemberly Giron, Felix Jones, Andrea Kirsch, bottom l-r: Stacey Lang, Jeff Salvatore

Your frequently asked questions about COVID-19 (coronavirus)

Last updated on 5/27/20 Have a question about COVID-19? We’re here to help. Does Independence cover testing for COVID-19? Independence Blue Cross (Independence) is committed to ensuring that our members have access to the care they need, at the right time, and in the right setting. As COVID-19 has escalated into a serious global health threat,...
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Independence Blue Cross stays connected with seniors during COVID-19 pandemic through “Calls of Kindness”

woman working from home in the company of her puppy making calls of kindness

Employee volunteers have made calls to more than 2,000 Medicare members

Philadelphia — May 26, 2020 —Independence Blue Cross (Independence) is staying closely connected to Medicare members – its most at-risk population – through a new initiative called “Calls of Kindness.”  The initiative involves Independence employee volunteers making proactive check-in calls to Medicare members....
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BCBSA Report: 75 percent of Americans with Behavioral Health Conditions are Continuing Therapy Services During the COVID-19 Pandemic

Infographic from the Blue Cross Blue Shield Association on 75 percent of Americans with mental health conditions continuing therapy during pandemic
New survey data from the Blue Cross Blue Shield Association (BCBSA) shows that 75 percent of Americans with behavioral health conditions are continuing therapy services during the COVID-19 pandemic due to the prevalence of telehealth and other digital health services. Further, while 42 percent of people reported delaying a health care appointment due to the pandemic,...
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VIDEO: Independence CEO congratulates Celebrate Caring nurses

Thank you, nurses!

Dan Hilferty, Independence Blue Cross CEO, recorded a special “thank you” message for the winners and honorees of this year’s Celebrate Caring campaign. “Our Celebrate Caring honorees this year include nurses on the front lines of COVID-19. And they include nurses meeting the time-honored challenges of the profession, helping patients at every stage of life....
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Independence Blue Cross announces winners of Celebrate Caring campaign to recognize outstanding nurses

from l-r top row: Kemberly Giron, Felix Jones, Andrea Kirsch, bottom l-r: Stacey Lang, Jeff Salvatore

Over 1,100 nominations were submitted in the second year of the popular campaign

Philadelphia, PA — May 6, 2020 — Independence Blue Cross (Independence) kicks off National Nurses Week, May 6-12, with the announcement of its 2020 Celebrate Caring winners and honorees. Celebrate Caring recognizes outstanding nurses in the Greater Philadelphia region. The nurses being recognized were chosen from over 1,100 nominations submitted by co-workers,...
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Independence Blue Crew volunteers continue to ‘virtually’ support nonprofits throughout the region

IBX Director of Public Affairs Programs Courtney McDade and her son color Ronald McDonald House sock monkey mascot, Sidekick

Associates participate in Giving Tuesday Now creating greetings for homebound seniors

For decades, Independence Blue Cross (Independence) has built a corporate culture centered on community service. Independence associates in the company’s Blue Crew Corporate Volunteer Program are passionate about giving their time and talents. The COVID-19 pandemic has not reduced this passion. Although the Blue Crew members cannot physically volunteer at events due to social distancing guidelines,...
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City and Independence Blue Cross Launch #MindPHL Together Campaign

Let's be #mindPHL together in light blue text on a process blue background
PHILADELPHIA – Mayor Jim Kenney announced today the launch of a new public awareness campaign in May which builds on national Mental Health Awareness Month. The #MindPHL Together campaign, sponsored by the City of Philadelphia and Independence Blue Cross, aims to: Bring an improved community understanding of mental health and well-being; Reduce the stigma associated with needing mental health support;...
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VIDEO: Stay home to slow the spread of COVID-19

Independence Blue Cross (Independence) leadership stands in strong support of public officials and health experts as we navigate the COVID-19 pandemic. We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
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Independence Blue Cross joins Blue plans across the country to address COVID-19 pandemic

Philadelphia, PA — April 24, 2020 — Independence Blue Cross’s (Independence) extensive efforts to assist members, hospitals and health care workers during the COVID-19 pandemic are included in an announcement by the Blue Cross Blue Shield Association (BCBSA) this week summarizing the collective work of BCBSA’s 36 independent and locally-operated plans across the United States. BCBSA reports that companies in the Association have committed a total of nearly $3 billion to date to aid in the ongoing fight against COVID-19....
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Independence Expands Suspension of Prior Authorization Beyond COVID-19 Diagnoses

COVID-19 Update written in white on a blue background with a blue Independence Blue Cross logo on a white background at the bottom

Change will help streamline placement of patients to the most appropriate care settings

Philadelphia, PA — April 22, 2020 — In an effort to assist physicians and health care facilities during the COVID-19 pandemic, Independence Blue Cross (Independence) today announced that it is expanding its temporary suspension of prior authorization for acute in-network inpatient admissions from the emergency department to include all diagnoses (including COVID-19) and for in-network transfers and transportation between facilities....
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