Your frequently asked questions about COVID-19

Have a question about COVID-19 (coronavirus)? We’re here to help.

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Independence launches dedicated COVID-19 website for members

The new ibx.com/covid-19 offers comprehensive information and resources on coronavirus.

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Independence expands telemedicine coverage

Independence Blue Cross expands telemedicine coverage to encourage social distancing and increase access to care during the COVID-19 outbreak.

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Independence COVID-19 website and resources available in Spanish

Independence Blue Cross (Independence) is committed to reaching our members with important information and resources to support their health and well-being during the COVID-19 outbreak. On March 23, the company launched a dedicated COVID-19 website for members with information about staying healthy and getting the care they need. Today, Independence rolled out a Spanish-language version of the COVID-19 website....
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Your frequently asked questions about COVID-19 (coronavirus)

Last updated on 3/30/20 Have a question about COVID-19? We’re here to help. Will Independence cover testing for COVID-19? Independence Blue Cross (Independence) will cover and reimburse member cost-sharing (such as co-pays, deductibles, and coinsurance) for the COVID-19 test and the administration of the test when performed at an in-network physician’s office, urgent care center, or an emergency room....
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Independence launches dedicated COVID-19 website for members

The new ibx.com/covid-19 offers comprehensive information and resources on coronavirus

Philadelphia, PA — March 23, 2020 — Since January, Independence Blue Cross has been providing information and education to members about the COVID-19 (coronavirus) outbreak via its Newsroom. Now, Independence announces a new, comprehensive website dedicated to COVID-19 information and resources at ibx.com/covid-19. Independence members can visit ibx.com/covid-19 for information related to: Symptoms and testing: The site includes information about testing locations throughout the region....
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Independence expands telemedicine coverage during COVID-19 outbreak

Changes encourage social distancing and increase access to care

Philadelphia, PA — March 20, 2020 — Independence Blue Cross (Independence) announced today that it is expanding its coverage of telemedicine services. The change is one of many efforts to encourage social distancing and increase access to care. Independence announced on March 6 that it would waive copays for telemedicine services for eligible members through June 4,...
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Independence joins new funding initiative for area nonprofits to help vulnerable populations affected by COVID-19

IBX CEO Dan Hilferty stands behind the podium at the COVID-19 Fund announcement at City Hall. A female American Sign Language interpreter stands to his right
Philadelphia, PA — March 20, 2020 — Independence Blue Cross (Independence) CEO Daniel J. Hilferty participated in the City of Philadelphia’s COVID-19 Update press event at City Hall to announce the organization’s support for the new PHL COVID-19 Fund. The Fund will provide grants to Greater Philadelphia nonprofit organizations that serve vulnerable populations such as the elderly,...
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Independence to close offices in the Philadelphia area and New Jersey amid COVID-19 outbreak

G. Fred DiBona Building
Philadelphia, PA — March 17, 2020 —  Given the spread of COVID-19 in the region and Independence Blue Cross’s (Independence) commitment to protecting its workforce, the company announced today that Independence offices in the Philadelphia area and New Jersey will be closing today at 5 p.m. until further notice.  “This is an unprecedented time for our company,...
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Independence response to COVID-19 (coronavirus)

immunologist wearing a face mask and blue gloves holding a vial marked
Updated on March 30 Independence Blue Cross (Independence) is committed to ensuring that our members have access to the care they need, at the right time, and in the right setting. As COVID-19 (coronavirus) has escalated into a serious global health threat, we are working to make sure that our members can receive appropriate testing and treatment for this virus if needed....
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VIDEO: Independence reminds community “We’re in this together” on COVID-19

Independence leadership stands in strong support of public officials and health experts as we navigate the challenges presented by COVID-19 (coronavirus). We’re committed to communicating to members, customers, and the community the importance of taking steps to safeguard our health. That’s why we launched a multi-media public service campaign, underscoring the message: We’re in this together....
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Independence takes additional steps to safeguard employee health during COVID-19 outbreak

Company institutes work from home policy through April 15

Philadelphia, PA — March 13, 2020 — Independence Blue Cross (Independence) announces additional steps the company is taking to help safeguard employees during the COVID-19 (coronavirus) outbreak. Due to the growing impact of COVID-19 in the region, Independence will require all associates in its Philadelphia-area and New Jersey offices to work remotely from Monday,...
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Independence takes action to ensure employee health during COVID-19 outbreak

G. Fred DiBona Building

Independence takes proactive step and maintains commitment to serve members, customers at highest level

Philadelphia, PA — March 9, 2020 — As one of the region’s largest employers, Independence Blue Cross has taken proactive steps to ensure the health and well-being of its workforce during the current outbreak of COVID-19 (coronavirus). As part of its business-continuity planning,...
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