Customer service holiday hours

Tuesday, 20 December 2016 / Published in News Briefs

We want to ensure that our members have the support you need throughout the holiday season. Please take note of our holiday hours for our individual, employer-based, and Medicare members.

HOLIDAY DATE HOURS*
Christmas Eve (observed) Friday, December 23 Customer Service: 8 a.m. – 6 p.m.
Medicare Service: 8 a.m. – 8 p.m.
Independence Live: Open 8am – 5pm
Christmas Day (observed) Monday, December 26 Customer Service: 8 a.m. – 4 p.m.
Medicare Service:8 a.m. – 8 p.m.
Independence Live: Closed
New Year’s Day Monday, January 1 Customer Service: 8 a.m. – 4 p.m.
Medicare Service: 8 a.m. – 8 p.m.
Independence Live: Closed
New Year’s Day (observed) Monday, January 2 Customer Service: 8 a.m. – 4 p.m.
Medicare Service: 8 a.m. – 8 p.m.
Independence Live: Closed
Martin Luther King, Jr. Day Monday, January 16 Customer Service: 8 a.m. – 6 p.m.
Medicare Service: 8 a.m. – 8 p.m.
Independence Live: Closed

 

For quick reference, the contact information for each service group is included here:

Customer Service: 1-800-ASK-BLUE (1-800-275-2583)
Customer Service: Individual Consumer Business: 1-844-BLUE-4ME (1-844-258-3463)
Medicare Member Help Team: Keystone 65: 800-645-3965; Personal Choice 65: 888-718-3333; Select Option (Prescription Drug Plan): 888-678-7009. TTY/TDD: 711

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